RE: the 2016 trivial drivel thread

[Clang McFly]

no kidding, she insulted the poor guy AND hung up on him!

Don't forget I denied his claim too.

You need to take the Respectful Communication and Dealing With Difficult Customers workshops I took yesterday and today.

I was very nice to him. I didn't actually tell him he should have paid his bill. I even tried to explain about the different types of coverage available because he didn't have collision. He was just a redneck jackass.

I don't know about your work policies but we are actually allowed to hang up on customers who swear and insult us. We just have to warn them first that if their bad behavior continues we'll hang up. Its fun to see these abusive customers call back and try and act all sweet with another rep, not realizing we have notes on the record from his previous call.