01-30-2009, 11:28 PM
Liquid Wrote:It is always a case by case basis with complaints and every complaint needs to be dealt with a solution, which is almost always more training or staff changes.Good enough... I mean no way you could know if EVERY manager would follow up on such comments, but it's heartening to know that it would be reasonable to expect some would. In cases like that, I rarely make a fuss at the register and expect and discount or anything, because I think that's tacky and they will assume I'm making a fuss just to GET a discount, which isn't the point. The point is to improve the service of the establishment, if possible.