CUSTOMER SERVICE REP

[Duchess]

By any chance do you have Comcast?

This call is incredible. I actually began to feel a little irate just listening.

[ramseycat]

I do and I hate them.

[Duchess]

That customer service rep sucked! While listening to him I envisioned beating him about his head with a goddamn phone. WhackWhackWhack

[Carsman]

Yes I have Comcast, and yes have encountered aggressive would never take NO for a answer aholes. I just hang up, call back, and then get someone a little more intelligent.

This customer could have just hung up at any time also, he was just being as stubborn (or maybe he was just playing with the guy because he was recording it) as the CC ahole.

[ramseycat]

They are trained to act like that. It's the customer RETENTION unit.

[SIXFOOTERsez]

I have comcast and used to hate them, everytime I turned around my internet would quit, or they were digging up my yard, or there was "A Local Facility Provblem which we will have fixed shortly"
Last straw they had a tech in my neighborhood on a Thursday, I got home and Surprise, no internet. I called and talked to a black female version of that idiot. SHe kindly informed me that it would be Tuesday before they could get someone out there. I told them YOUR tech created the problem, I want some here tonight! She told me if I wanted same day response I needed to buy their business class. I told her if I ran my business like they did I would not have a business. 15 minutes of this bullshit was enough. I called the Public Utilities Commission. Holy shit, 45 minutes later there were 4 comcast trucks in front of my house with 2 supervisors. They dug up the yard, again. Replaced the tap on the block outside, the cable from the tap to my house and gasve me a new modem. Miracle, the shit works now.
No problems in a long time

[thekid65]

I've been concerned, as Comcast acquired Time Warner (Cableone) awhile back. I've heard the horror stories about comcast.

[Cutz]

I've been concerned, as Comcast acquired Time Warner (Cableone) awhile back. I've heard the horror stories about comcast.

Yeahhhhh. The worst part was that I originally heard the chick in charge of the DOJ's antitrust review was like leaving in 6 months to work for Comcast... but I haven't been able to find anything that says that now, so I guess it was false. I had TWC at the time and have recently moved, switching me to... Comcast.

I shit you not, I called fukin Indonesia the first goddam day to talk to someone about why the internet was out. The FIRST WORDS out of my mouth were "is there an outage in my area?" Dude: "Well sir, there seems to be no outages in that area, let's have you power cycle the router 8 fucking times and I'll ask you stupid questions like, 'is the cable plugged into the wall' and 'is your modem compatible with our network.'" After an hour of me explaining that the internet worked all fuckin morning, he said he guessed they'd have to send a technician. Then we leave the house to go to lunch... there's a GODDAM COMCAST TRUCK parked at the corner. Stop and ask him, that guy says the internet should be working again, he just fixed it.

Then the next goddam day, the TV self-installation pack arrives, I set it up... nothing. So back to Indonesia. Now I have a female asking me stupid questions like, "did you use the short or long coaxial cable to hook the box to the wall outlet?" BITCH THEY'RE BOTH FUCKING COAXIAL CABLES! IT DOESN'T FUCKING MATTER! I'm not some fucking moron that set it up wrong, turn my shit on! "Well, try power cycling it 3 times." Nope. "Well, I'm not seeing anything here, we'll have to send a technician." And that's when I figured out that this bitch was in Indonesia... because she told me the Tech appointment was for Sunday at 6am.

6am.....
BITCH THAT'S YOUR FUCKING TIME, Not my local time. The appointment was for Sunday evening! I literally looked it up on comcast's website and the appointment was for like, 4pm.

Then the tech guy gets here... this motherfucker is talking on his bluetooth to his goddam boo for THE ENTIRE FUCKING TIME. He sets up the TV, gets it working fine... AND WE NOTICE HE CUT THE GODDAM INTERNET! OMFGWTFBBQLOL Aneurysm...

"Dude, you cut the internet." "You guys have internet here?" "Yes... is that a problem?" "Not a problem, just more work for me."

TOO FUCKING BAD CRYBABY! HOW THE FUCK IS IT MORE WORK FOR YOU... YOU'RE THE ONE THAT BROKE IT?!? And if the girl hadn't noticed, it would have been another hour on the phone with Indonesia to have them schedule him to come back.

I know I rambled, ranted, and cursed even more than usual... but you started a thread about Comcast. Should be expected. Fuckin Comcast.

[Duchess]

I've been concerned,

After listening to that recording and comments from some of these people, you have every reason to be.

[thekid65]

Customer service has always kicked as with Cableone. Havent had to use it since the acquisition though. Keeping fingers crossed. One of the few problems I've had with my internet service lingered on for a couple of months, frequent problems connecting to the internet. Finally after numerous phone calls, they came out and replaced the modem., problem fixed. I dunno..maybe it was a week later a supervisor called, apologized for the length of time it took to fix the problem, and that I shouldnt have had to call multiple times. Got 2 months of internet service (approx $110) comped on my account.

[Duchess]

I once asked all of you how much y'all were paying for internet, I thought I paid too much but many of you pay way more. I think a lot of you have packages, I don't, just internet. Now I'm thinking about the NFL Sunday ticket. Jeezus.

[thekid65]

Sunday Ticket is on my must have list every year. Usually an extra $50 on my bill for 5-6 months.

[Duchess]

Sunday Ticket is on my must have list every year.

You betcha! I like it all but I think in the huddle is my favorite, I love the behind the scenes stuff. When the Eagles were playing the Broncos and Peyton is shouting his stuff (usually Omaha) one of my guys shouted, PAPA JOHNS! Hahaha. I laugh every time I recall it.

[HairOfTheDog]

For some reason, this terrible and unacceptable customer service incident kinda makes me laugh.

Lisa and Ricardo Brown needed to cut their expenses. So, Lisa called Comcast to cancel their cable.

Instead of facilitating the service cancellation, the rep escalated the cancellation request to a retention manager who told Mrs. Brown that it would cost $60 to cancel and tried to get her to instead sign up for 2 more years, which she apparently refused.

When the Browns got their next bill, Mr. Brown's first name had been changed.


Comcast fired the customer service rep responsible for the name change, apologized to the customer, and has vowed to fix the problems within their customer service department -- though the company says that could take years. Clowns.

[Cutz]

Wanna fix your customer service? Move it out of fucking Indonesia.

[sally]

I have Bright House and they sent this sexy bald guy who smelled really good over the last time my internet wasn't working. It's worked great ever since.

Their customer service is also pretty good. It's a local number and most of the time you get a white person, occasionally a colored.

[Duchess]

For some reason, this terrible and unacceptable customer service incident kinda makes me laugh.

Comcast did it again. This time the bill was addressed to Super Bitch.

Mary Bauer, 63, says the first thing she does when she gets home from work is flip on her TV.

Her signal is brought in to her home by Comcast. But it took months, Mary says, to finally get on a consistent basis. She says her cable continually kept shutting off, and she had to keep calling to get it fixed.

"I had 39 technicians here from November to April," she said.

Someone along the way, Mary says they finally got it right, but then she says her bills stopped showing up -- four months in a row.

"I was nice enough to call them to ask how much I owe," she said. "I was little hot and a little angry because I never got good service." But she says she didn't swear or call them names.

It was not an usual complaint, but when Mary got her bill today ... well, her name had gotten a little tweak.

"It says Super Bitch Bauer," she said.

[Blindgreed1]

I have Bright House and they sent this sexy bald guy who smelled really good over the last time my internet wasn't working. It's worked great ever since.

Their customer service is also pretty good. It's a local number and most of the time you get a white person, occasionally a colored.

The green ones taste the best.